Shipping policy
SHIPPING TIMES
We work hard to ship orders quickly. Please allow up to 2 to 3 business days for your order to leave our facility, not including weekends or holidays. Once your package is scanned by the carrier, delivery timing is controlled by the courier and may be impacted by weather, peak season, or service delays. You will receive tracking when your order ships. Expedited and Express shipping options may be available at checkout when supported by the carrier.
ADDRESS ACCURACY
Please double check your shipping address before placing your order. We ship to the address provided at checkout. If an order is returned to us due to an incorrect or incomplete address, or an unclaimed package, any reshipment costs are the customer’s responsibility.
ORDER CHANGES AND CANCELLATIONS
We begin processing quickly. If you need to change or cancel an order, contact us as soon as possible at info@mrsmeklersmercantile.com. Once an order is in production or has shipped, we may not be able to make changes.
DELIVERY CONFIRMATION AND “DELIVERED” PACKAGES
If tracking shows “delivered,” the carrier considers the shipment complete. We recommend checking around the delivery location, with household members, and with neighbors, and contacting the carrier directly to open a case. While we will do our best to assist, we are not responsible for packages marked delivered by the carrier.
LOST OR STOLEN PACKAGES
Mrs. Mekler’s Mercantile is not liable for lost or stolen packages. Once the package is in the carrier’s possession, our control is limited. If your package appears lost in transit, contact us and we will help you start a carrier inquiry and provide any documentation we can.
DAMAGED PACKAGES AND CLAIMS
If your order arrives damaged, please contact us within 48 hours of delivery at info@mrsmeklersmercantile.com so we can help. To review and to pursue a claim with the carrier, we require photos of both of the following.
- The damaged product and any internal packaging
- The outside of the shipping box, including the shipping label and any visible damage
Please keep all packaging materials until the claim is resolved, as the carrier may request inspection. Without these photos, we may be unable to replace the order, issue credit, or submit a carrier claim.
RESOLUTION FOR DAMAGE OR SHIPPING ISSUES
If a shipment issue is confirmed, our standard resolution is store credit. This is typically the fastest way to make things right while we work with the carrier. If store credit does not work for you, you may request a refund review. Refunds are not guaranteed and may be limited based on the circumstances, product type, and the carrier’s determination. We reserve the right to require documentation and to decline requests that do not meet the requirements above.
PERISHABLE AND TIME SENSITIVE ITEMS
Many of our confections are time sensitive. We do not recommend shipping to locations where packages may sit in heat or cold, or to addresses where someone cannot receive the delivery. For time sensitive products, we may recommend local pickup when available. If you choose to ship these items, you accept the risk of normal transit conditions once the carrier has possession of the package.
LOCAL PICKUP AND LOCAL ONLY ITEMS
Some items may be local pickup only due to packaging, fragility, or quality standards. If an item is listed as pickup only, it will not be shipped. Please follow the pickup instructions on the product page and in your confirmation.
INTERNATIONAL SHIPPING
We may offer international shipping through USPS or other carriers. Tracking for international shipments may be limited once the package leaves the United States. International customers are responsible for all duties, taxes, and customs charges due at delivery. We cannot guarantee delivery timelines for international shipments and we cannot reimburse customs fees.
CUSTOMER SUPPORT
For any shipping questions, email us at info@mrsmeklersmercantile.com with your order number. We will help with the next best step and, when needed, support you in opening a carrier inquiry.